Written warranty: what the clinic covers, for how long, and what you still pay

2. What is covered, and for how long

• Implants — 3 years from the surgery date. If an implant the clinic placed fails — it doesn't integrate, it loosens or it breaks — the clinic removes it, places a new one when that is clinically advisable, and adapts your teeth to it, at no charge for the professional fees. What you still pay in that case — the laboratory work, the clinic's operating costs, the anesthesia, the hospital if one is needed, the new implant and its abutments — is in section 3. If a new implant isn't advisable, the surgeon explains why in writing and proposes the alternative; the clinic's fees for it are waived up to what it charged you for the implant that failed.
• Provisional teeth — until your final teeth are delivered. If they break or come loose in normal use, the clinic repairs or replaces them at no charge.
• Final teeth — 2 years from the day they're delivered. If they break, crack or come loose in normal use, the clinic repairs or remakes them at no charge.
• The part itself. The implant's manufacturer runs its own replacement program for the part. The clinic files that claim for you; it covers the part, not the work.²

3. What you still pay, even when the work is covered

• Your travel: flights, hotel, meals, local transport and your time — and the same for anyone traveling with you. This applies to a repair and to the return visit already planned at 3–4 months.
• Anesthesia and hospital, when a covered repair needs them: the anesthesiologist's fee, and the hospital's if one is needed.
• When an implant is replaced, also the laboratory work, the clinic's operating costs — chair time, staff and the materials used — and the new implant with its abutments, unless the manufacturer replaces the part at no cost under its own warranty program. Chair time is charged at the hourly rate in your treatment contract. All of it is quoted to you in writing before anything is done.
• Anything this warranty doesn't cover (section 5).

4. Your part

• a) A yearly check — the first within 13 months of surgery, then every 12 months: at the clinic, or by your dentist at home, who sends us a panoramic radiograph and a short note.
• b) Cleaning and maintenance with your dentist every 6 months, or at the intervals in your care instructions.
• c) A night guard, if one is prescribed, worn as prescribed.
• d) Tell us within 30 days of noticing a problem, by WhatsApp (+55 47 99782-2642) or at atendimento@fernandogiovanella.com, with photos and the radiographs we ask for.
• e) Nobody else removes, replaces or alters your implants or the structure of your teeth without our written OK, except in an emergency. Routine care by your dentist — cleaning, retightening a screw to the torque in your passport, repairing a chipped tooth, replacing a prosthetic screw — does not affect this warranty.
• f) Your medical history is true and complete, and you tell us before starting a treatment that affects bone — radiotherapy to the head or neck, chemotherapy, or bone medicines such as bisphosphonates.

5. Not covered

• an accident, a blow, biting very hard objects or using your teeth as a tool;
• problems that come from not doing what section 4 asks;
• smoking against the surgeon's written advice;
• a general illness that becomes uncontrolled after treatment (for example, diabetes);
• radiotherapy, chemotherapy or bone medication started after treatment;
• gum and bone disease from lack of cleaning;
• normal wear, and changes of shape or color you ask for;
• work done by another dentist, other than the routine care in 4(e).

6. How to use it

• Write to us as in 4(d). You'll have a written reply the same business day. The surgeon reads the images and tells you in writing whether the problem is covered and where it will be handled.
• Covered work is done in Blumenau — at the clinic or, if needed, at the hospital.
• Small repairs at home: if a covered repair can be done by your dentist at home and you tell us before it's done, the clinic reimburses your dentist's fee up to US$ 100 in each year of warranty, against an itemized receipt and the radiograph, by Wise or PayPal.
• If you disagree with our decision, ask for a second written review. Your rights under Brazilian law stay with you either way.

7. Law

Brazilian law governs this warranty; the treatment is provided in Brazil.